Terms & Conditions

Payment Terms

Seacroft Mobility Ltd accepts the following methods of payment: online via Paypal and debit or credit cards, cheque (accompanied with a banker’s card), Bank Transfer, over the telephone with a debit or credit card.
Seacroft Mobility Ltd accepts the following Credit and Debit Card payment methods: Visa, MasterCard, Switch, and Visa Electron. Unfortunately, we are unable to accept payment by American Express.
All orders are processed by our Accounts Department or Sales Advisors who are fully compliant with both Data Protection and Computer Misuse Acts.
Seacroft Mobility Ltd only sell to the U.K. Any of our products taken out of the country for use will result in a voided warranty.
All personal information gathered is for the sole purpose of processing customer orders and is not passed to any other party.

Guarantee
The majority of our products are guaranteed for 12-months by the manufacturer; however, some products are guaranteed for up to 5 years. Any product that becomes faulty after the initial 12 month warranty (only if the goods have an extended manufacturer’s warranty) must be dealt with the manufacturer direct and not Seacroft Mobility Ltd.
On some occasions Seacroft Mobility will ask for the faulty product to be sent back to Seacroft Mobility Ltd, Batemans Court, Croft Bank, Wainfleet, Skegness, Lincolnshire PE24 4AW for inspection at the customer’s expense. A postal refund will be issued if the product is found to be a manufacture fault. A receipt will be required.

Returns and Complaints

In accordance with the Consumer Rights Act, any goods purchased and contracts formed between Seacroft Mobility Ltd and you, the consumer, on or after October 1st 2015 must adhere to the following:
The goods supplied by Seacroft Mobility Ltd must be of a satisfactory quality, i.e. of a standard that a reasonable person would consider satisfactory in terms of appearance and finish, safety, durability, free from minor defects, and fit for all intended purposes for goods of that kind.
The goods supplied by Seacroft Mobility Ltd should be fit for a particular purpose, i.e. when a consumer has indicated that the goods are required for a particular purpose, or where it remains obvious that the goods are intended for a particular purpose and Seacroft Mobility Ltd have supplied them in order to meet the requirement of the consumer, the goods should then be fit for that specified purpose.
The goods supplied by Seacroft Mobility Ltd and received by the consumer should match the description, sample, or model as displayed on our website.
The goods supplied by Seacroft Mobility Ltd must be installed correctly, in instances where installation is an agreed part of the contract between Seacroft Mobility Ltd and the consumer.

Seacroft Mobility Ltd offer a 14-day money back guarantee returns policy. The product must be returned to Seacroft Mobility Ltd, Batemans Court, Croft Bank, Wainfleet, Skegness, Lincolnshire PE24 4AW. The buyer is liable for all return postage costs.
The product must be UNUSED, in perfect condition and still in its Original Packaging along with all labels and paperwork. Seacroft Mobility Ltd has the right to refuse a return if the product is found to have been used or damaged by the customer.
Please contact our customer service team on 01754 882327 or fill out our returns form found on our website before sending a product back. A re-stocking fee of £100.00 will be payable for all Mobility Scooters and Rise and Recline Chairs. This can be paid over the phone by Debit or Credit Card. Please telephone our accounts department on 01754 882327 to make payment.
If for any reason, you are unhappy with the service or product that you have received you may make a complaint directly to the Sales Manager by completing the online complaints form, you can also contact us direct by telephone on 01754 882327 and ask for the sales manager.
If the complaint cannot be resolved by the sales manager then the issue will be passed directly to one of the Directors of Seacroft Mobility Ltd.


VAT Exemption
All items on our website exclude V.A.T at the rate of 20%. If you are a disabled person you may be eligible for V.A.T exemption.
Who is eligible for V.A.T relief?
The law states that you must be 'chronically sick or disabled' to qualify.
Have a physical or mental impairment that has long-term and severe effect on their ability to carry out everyday activities.
Have a condition that doctors treat as chronic sickness (like diabetes)
are terminally ill.
A V.A.T Exempt form must be completed before purchase. This can be found on our website.
If for any reason, you are found not to be V.A.T. Exempt Seacroft Mobility Ltd will add the V.A.T at the current rate to the purchase price.