Refund policy
terms and conditions
online purchases
You can order simply and securely from our website or in person at our stores. Should you wish to make an order by telephone, please call 01754 882327 and speak to a member of our team.
All orders processed by our sales team will be fully compliant with Data Protection and Computer Misuse Acts. All personal information gathered is purely for the purpose of processing orders and is not passed on to any third party. Payments can be made using all major debit and credit cards.
All purchases online require the completion of a VAT Exemption Form and will not be dispatched until this has been received via e-mail or post.
If you require any further information or assistance, please contact us on 01754 882327 or e-mail sales@seacroftmobility.com.
Pricing
The prices of all goods and services are in Pounds Sterling. Unless otherwise stated this is exclusive of VAT. All pricing does not include the cost of postage and packaging or insurance.
Prices online may differ from those prices and promotions offered in Seacroft Mobility branches. All offers are subject to availability. Seacroft Mobility are under no obligation to honour online promotions in branch or branch promotions to online customers.
Offers cannot be used in conjunction with one another. Where more than one offer is available only one discount will apply.
vat relief
Individuals who are chronically sick or disabled making purchases for personal use, or charities that make products available to a disabled person for their own domestic or personal use may be eligible for VAT relief.
To qualify for the VAT relief the relevant box must be ticked at checkout. Providing the product doesn’t have compulsory VAT (e.g. Fireside chairs) the Vat will not be added. Any orders that do not have the ticked exemption will incur VAT. This will be clearly shown at checkout.
If you are unsure if you qualify for VAT relief, please see the guidance on the link below. https://www.gov.uk/guidance/vat-relief-on-certain-goods-if-you-have-a-disability
If, at a later date, HMRC disputes the validity of the medical condition, you will be liable to pay the appropriate VAT that should have been applied and Seacroft Mobility Ltd reserves the right to demand you pay the amount of VAT due.
Important Delivery Information
Whilst Seacroft Mobility aims to deliver all goods and services in the timeframes quoted at the point of sale. We give such timescales in good faith however, some factors beyond our control may cause unforeseen circumstances. We will do our best to keep you informed or any potential delays as soon as possible. Seacroft Mobility will not accept any liability for any losses, damages, or costs involved due to a delay in delivery.
If you require any specific delivery needs, please contact us prior to ordering to avoid any disappointment.
If a product arrives damaged, you must inform Seacroft Mobility on the same day as the product is received. Any damaged products must be kept by the buyer, and we may request you supply us with photos of the damage.
For delivery options please see our delivery policy.
WARRANTY
Any warranty from Seacroft Mobility Ltd or a products manufacturer does not affect your consumer rights.
Generally, mobility products are supplied with a 12-month manufacturer’s guarantee, however, some products are guaranteed for up to 5 years. Any product that becomes faulty after the initial 12 months warranty (provided it has an extended manufacturer’s warranty) must be dealt with by the manufacturer directly.
Warranties may become invalid if the product is not correctly maintained or used for a purpose other than it is intended. Modifications to the product may invalidate all warranties. Correct maintenance of the product is in line with the user handbook which Seacroft Mobility will endeavour to make available on request.
Warranties will begin on the date of purchase. In the event of a delivery delay, Seacroft Mobility Ltd, may at the discretion of the company, extend the period of warranty proportionally.
RETURNING A PRODUCT PURCHASED IN BRANCH
Seacroft Mobility Ltd, offer a 21-day money back guarantee returns policy. The product must be returned to Seacroft Mobility Ltd, Bateman’s Court, Croft Bank, Wainfleet, Skegness, Lincolnshire, PE24 4SZ or one of our Branches. The buyer is responsible for all return postage costs.
The product must be in an unused, perfect condition and still within its original packaging along with all labels and paperwork. Seacroft Mobility Ltd reserves the right to refuse a return if the product is found to have been used or damaged by the customer.
All special orders and customised products returns are subject to a different policy, see below.
For health and hygiene reasons we are unable to accept the return of incontinence products.
Please contact our customer services team on 01754 882327 or info@seacroftmobility.com before sending the product back via post. Seacroft Mobility reserves the right to charge a restocking fee of £100.00 for all Mobility scooters, Powerchairs and Rise and Recline chairs.
RETURNING A PRODUCT PURCHASED ONLINE
Please note, our online returns policy also applies to purchases made through other “distance selling” channels including phone orders.
If you wish to cancel an order before we have dispatched it please call 01754 882327 to request cancellation. Please contact us as soon as possible to avoid disappointment as we endeavour to dispatch items as quickly as possible.
Seacroft Mobility Ltd, offer a 21-day money back guarantee returns policy. The product must be returned to Seacroft Mobility Ltd, Bateman’s Court, Croft Bank, Wainfleet, Skegness, Lincolnshire, PE24 4SZ. The buyer is responsible for all return postage costs.
The product must be in an unused, perfect condition and still within its original packaging along with all labels and paperwork. Seacroft Mobility Ltd reserves the right to refuse a return if the product is found to have been used or damaged by the customer.
All special orders and customised products returns are subject to a different policy, see below.
For health and hygiene reasons we are unable to accept the return of incontinence products.
Please contact our customer services team on 01754 882327 or info@seacroftmobility.com before sending the product back. Seacroft Mobility reserves the right to charge a restocking fee of £100.00 for all Mobility scooters, Powerchairs and Rise and Recline chairs.
Only once the product has been returned will we refund the product (minus any initial postage and packaging charges). If the product is not returned in its original condition, we reserve the right to charge for repair or replacement.
FAULTY GOODS
In accordance with the Consumer Rights Act, any goods purchased, and contracts formed between Seacroft Mobility Ltd and you, the consumer, must adhere to the following.
· The goods supplied by Seacroft Mobility Ltd must be of a satisfactory quality, i.e. of a standard that a reasonable person would consider satisfactory in terms of appearance and finish, safety, durability, free from minor defects, and fit for all intended purposes for goods of that kind.
· The goods supplied by Seacroft Mobility Ltd should be fit for a particular purpose, i.e. when a consumer has indicated that the goods are required for a particular purpose and Seacroft Mobility Ltd have supplied them in order to meet the requirement of the consumer, the goods should then e fit for that specified purpose.
· The goods supplied by Seacroft Mobility Ltd and received by the consumer should match the description, sample, or model as displayed on our website.
· The goods supplied by Seacroft Mobility Ltd must be installed correctly, in instances where installation is an agreed part of the contract between Seacroft Mobility Ltd and the consumer.
If your goods are faulty whilst under warranty, we will fix them. Please note that it is your responsibility to return the product to us. You can bring it back to one of our branches or send them via courier. If you send them via a courier, they must be well-packaged and secured on a pallet unless of a smaller hand-held size. Any returns via courier are at your own cost, including our return of the product to yourself. Seacroft Mobility Ltd will not accept responsibility for any damage or cost caused in returning the goods.
We will endeavour to repair the product as swiftly as possible. We do as for adequate time to fix the product including for parts to be delivered from manufacturers. There can sometimes be long waits for parts which is beyond our control.
If the product is outside of its warranty, we may still be able to help with a repair. Please contact us at info@seacroftmobility.com or 01754 882327.
COLLECTION OF RETURNS
Should you request Seacroft Mobility collect an item which you wish to return, charges will apply.
Where goods need to be dismantled, we can arrange to send an engineer to collect the product from you at an agreed time. All collections by an engineer will have a minimum charge of £65.00 on top of the charge detailed below.
· All orders under £30 - £6
· Daily Living Aids - £15
· Walking Aids - £15
· Manual wheelchairs - £20
· Mobility Scooters - £100
· Rise and recline chairs - £50
· Powerchairs - £100
· Bedroom aids - £50
· Patient & Handling Products - £50
· Items not in the above categories – subject to prior consultation with Seacroft Mobility Ltd
SPECIAL ORDERS AND CUSTOMISED PRODUCTS
Seacroft Mobility reserves the right to refuse returns or refunds on any special orders or customised products.
Special orders can be returned for a refund (minus postage and packaging charges). The item must be returned within 21 days of purchase and must be in an unused condition, in the original packaging with all tags and labels in place.
Any item that requires fitting such as canopies, may be subject to a labour charge upon return.
All customised products and prescription-built products are strictly non-refundable.
For health and hygiene reasons, incontinence products will not be eligible for return or exchange.
USED SCOOTERS / POWERCHAIRS
All used scooters and powerchairs are supplied with a 3-month warranty cover. If a problem occurs a repair or replacement will be offered at Seacroft Mobility Ltd discretion. All used products go through our workshop and are tested by our engineers before sale. All sales are protected by the Consumer Credit Act 2015.
Please contact our repairs team on 01754 882327 or one of our branches before sending a product back. A restocking fee of £100.00 will be payable for all Mobility Scooters / Powerchairs and Rise and Recline Chairs.
COMPLAINTS
If for any reason you are unhappy with the service or product you have received you may make a complaint via e-mail to complaints@seacroftmobility.com or contact us via telephone on 01754 882327 requesting to speak to a Director.
Any complaints in writing should be addressed to Daniel Swain, Seacroft Mobility Ltd, Bateman’s Court, Croft Bank, Wainfleet, PE24 4SZ.